🎀 Return & Refund Policy – The Dollhouse of Handcrafted Joy 🎀
(For our lovingly handmade fabric dolls – each one unique and full of charm)
We know your fabric doll is more than just a purchase – it’s a little bundle of delight. If something isn’t quite right, don’t worry – we’re here to make it right with care and kindness! 🌸
💞 When you can return or exchange your doll:
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🎁 Wrong doll arrived? Ordered a lilac vintage girl but got a floral boho fairy? We’ll send the right one your way!
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🧷 Craft issues: If your doll arrives with a loose button, open stitch, or defect – we’ll swap her for a perfect little lady!
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💝 Still in perfect shape: Your doll is untouched, in original packaging, clean and cuddly.
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⏰ Within 7 days: Let us know within 7 business days of receiving your order, during office hours.
🚫 When we sadly can’t accept returns:
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💬 You change your mind and want a different outfit/style.
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🕊️ You didn’t send return info on time or followed steps incorrectly.
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💔 Doll is damaged after arrival – torn, stained, squished.
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✔️ You signed off on the doll’s condition, then changed your mind about a cosmetic issue.
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✨ Custom-made dolls and special designs (you’ll be informed ahead of purchase).
🧸 How to return your doll:
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Contact us via hotline or our sweet little email 📩
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Share some pics and your reason for returning
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We’ll confirm and gently walk you through the next steps
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Everything is done within 7 days from when we get your info! 🌈