Returns & Refunds Policy

At sewingtoys, you have 7 days from the date of delivery to request a return.

Important: If a claim regarding a defective product is found to be false, we reserve the right to decline the return request after careful consideration.

Return Conditions

To be eligible for a return:

• Items must be in the same condition as when received, unworn or unused, with all tags and in the original packaging.
• A receipt or proof of purchase is required.

How can customers return a product?

Follow these steps to return a product:

• Contact support: Contact our support team to request a return. Once we receive your request, we will respond with further instructions.
• Pack your items: Place all returned items in the original packaging along with a printed copy of your purchase confirmation email and return label.
• Send your return: Take the package to your local post office or courier service and send it to the address provided on your return label.

If you have any further questions about your return, please contact us.

How will customers receive their Return Label?

A Return Label will be sent via email once your return request is approved.

Damages and Issues

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Some items are not returnable, including:

• Perishable goods (e.g., scented candles, boxed candles).
• Custom products (e.g., special orders or personalized items).

If you have questions about specific items, please contact us.

Returns

To ensure you receive the correct item, return the original item following the steps above. Once accepted, place a new order for the replacement item.

Return Shipping Costs

The customer is responsible for return shipping costs.

Restocking Fee

A restocking fee of 30,000 VND is applied to each return.

Refund

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, you will receive an automatic refund to your original PayPal payment method. Please allow 1-2 billing cycles for the refund to reflect on your statement, as processing times may vary by PayPal.

Late or missing refunds (if applicable)

If you still haven’t received your refund:

• Check your PayPal account.
• Contact PayPal, as processing times may vary.
• Contact your bank for further assistance if the payment is linked to a bank account.

If you still haven’t received your refund, please contact us.