🌷 FEEDBACK & COMPLAINT POLICY – THE DOLLHOUSE LISTENS 🧵

Your thoughts mean the world to us – compliments, ideas, or concerns. Every word you share helps us make each handmade doll better and brighter for you 🌼

📞 Hotline: 0918006219
🕗 Hours: 8:00 AM – 6:00 PM (Monday – Friday)

💖 1. When can you make a complaint?

  • For fabric dolls: Please check carefully upon receiving.
    👉 We accept complaints regarding quality only, not design/style changes after receipt.

  • We’re unable to process complaints after the warranty or return period ends.

✨ 2. Common complaint scenarios:

a. Missing or wrong doll:

  • Got the wrong doll or missing one from your order?
    We’ll confirm and send the correct item(s) within 24 working hours.

b. Quality issues:

  • Loose stitches, sewing errors, or dirty spots?
    We’ll verify and offer a refund or replacement if it qualifies under our policy.

c. Service experience:

  • Delayed shipping or unfriendly support?
    Tell us – we care and want to do better for you and every doll-loving customer 💖

📬 3. Resolution methods:

We totally understand how disappointing it can be when something’s not right.
That’s why we:

  • Listen with sincerity

  • Collaborate to find the best solution

  • Refund via bank transfer for validated complaints

📝 4. Complaint process:

Step 1: Contact us via Hotline 0918006219 (8AM – 6PM, Mon – Fri)
Step 2: Our support agent logs your case and forwards it to Quality & Resolution Team
Step 3: Within 8 working hours, we’ll contact you and agree on a solution – always with fairness, kindness, and care 🌸